TRANSPARENT COMMERCIAL TERMS · 30-DAY RISK-FREE TRIAL

FAIR COMMERCE & CANCELLATION POLICIES

Refund & Cancellation Policy.

We believe in complete pricing transparency. Explore our 30-Day Free Trial terms, annual licensing lifecycle, refund criteria, and rapid billing assistance.

30 Days Full-Feature Free Trial
No Card Required to Evaluate
24 - 48 Hrs Billing Support SLA
Direct Email [email protected]
Table of Contents
Last Reviewed: August 2026
01

Risk-Free 30-Day Trial Guarantee

100% Free Full-Feature Evaluation

A11yGo provides an unconditional 30-Day Free Trial with no credit card required. Every prospective customer has complete, unrestricted access to the entire assistive toolbar suite, admin dashboard, analytics, and custom branding controls before deciding to purchase an annual license.

This comprehensive trial period allows engineering, design, and compliance teams to thoroughly test technical compatibility, performance benchmarks, and regulatory fit on their own web domains before making any financial commitment.

02

Pricing Plans & Commercial Tiers

As detailed on our Pricing Page, A11yGo offers transparent commercial licensing tiers tailored to organizational size and deployment scale:

Demo Plan
30 Days Free

All professional features unlocked for 30 days. No credit card required. Auto-downgrades to Free Plan.

Free Plan
₹0 / Forever

Essential controls — Zoom (In / Out / Reset), Dark Mode, High Contrast & Reset All. Works without a license key forever.

Professional
₹24,900 / Year

1 website, core accessibility features, full customization, standard analytics, and ongoing updates.

Business Plan
₹49,900 / Year

3 websites, advanced analytics, API access, priority support, assessment & implementation assistance.

Enterprise Plan
Custom / Let's Talk

For Banks, NBFCs, Government & Large Organizations. Multiple domains, white-label, SLA options, and custom billing.

*Commercial plan prices are exclusive of applicable taxes (GST), which are itemized on final tax invoices.

03

Commercial Invoicing & Payment Flow

A11yGo operates a structured, B2B-friendly commercial fulfillment lifecycle:

1
Plan Selection & Proforma Invoice Generation

Upon checkout, a Proforma Invoice with bank details and Razorpay payment links is generated.

2
Payment Settlement

Settlement via UPI, NetBanking, Credit/Debit cards, or direct NEFT/RTGS corporate wire transfer.

3
Instant Key Activation & GST Tax Invoice

Upon confirmation, the production license key is activated and the official GST Tax Invoice is dispatched.

04

Refund Eligibility Scenarios

We maintain a clear, fair policy regarding when refunds are granted:

Scenario / Circumstance Eligibility Resolution Timeline
Duplicate Charge: You were charged more than once for the same license order. 100% Full Refund Processed within 24-48 hours
Technical Non-Delivery: License key was not generated or accessible within 48 hours of verified payment. 100% Full Refund Immediate resolution
Unintended Auto-Renewal: Renewal occurred and cancellation requested within 72 hours of charge. Refund Review 1 to 3 business days
Voluntary Change of Mind: License activated and used after the 30-day evaluation period. Non-Refundable N/A (Pre-purchase trial provided)
05

Non-Refundable Circumstances

Because A11yGo provides an unconditional 30-Day Free Trial before purchase, refunds cannot be issued in the following situations:

  • Post-Activation Change of Mind: Once an annual license has been issued and embedded on active client domains.
  • Partial-Term Pro-Rata Claims: Unused months or days remaining on an active annual subscription.
  • Domain Migration / Redesign: If your organization changes CMS, domain names, or redesigns websites during the annual term (license keys can be reassigned to new domains via support without additional cost).
  • Policy Non-Compliance: Accounts terminated for violation of our Acceptable Use Policy or unauthorized software decompilation.
06

Subscription Cancellation & Expiration

You have full control over your subscription status at all times:

  • Cancellation Process: You may cancel future annual renewals at any time by contacting [email protected] or via your customer portal.
  • Active Until End of Term: When you cancel an active annual plan, your license key remains fully functional with premium features until the scheduled expiration date.
  • Graceful Downgrade: Upon plan expiration, the embedded toolbar automatically transitions into Free Community mode, ensuring your website visitors never experience broken UI or disruptive errors.
07

Duplicate Billing & Payment Errors

If you observe any duplicate debit or discrepancy on your statement:

Simply forward the payment confirmation or bank UTR reference to [email protected]. Our billing team will verify and reverse duplicate payments within 24 to 48 hours directly back to your original source of payment.
08

How to Request Assistance or Refunds

To ensure prompt handling of any billing question or refund request:

Step 1: Email [email protected] with the subject line "Billing Inquiry - [Order ID / License Key]".
Step 2: Provide the organization name, transaction date, and description of the billing inquiry.
Step 3: Our finance desk will acknowledge your inquiry within 24 hours and issue a formal resolution.

Credit Reversals: Approved refunds are processed via our payment gateway (Razorpay) or direct bank transfer and typically reflect in your account within 5 to 7 banking days.

09

Billing Desk & Commercial Inquiries

For any questions regarding your invoice, tax documentation, renewal dates, or refund status, our billing support desk is available to assist you:

Billing & Commercial Desk [email protected]
Customer Support Portal Submit Billing Ticket

Friendly Resolution Pledge: We are committed to resolving all billing inquiries amicably and professionally.

ZERO RISK EVALUATION

Ready to test A11yGo with zero financial commitment?

Start your complimentary 30-day trial today — no credit card or advance payment required.

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